Survey of Team Attitudes and Relationships (STAR)
STAR is the first staff job satisfaction survey in the field. STAR was developed by researchers at the University of Pennsylvania in collaboration with NHPCO. Members who implement the STAR survey in their organization also have access to the national STAR report that provides national-level benchmarking data on workforce trends, allowing them to compare their performance on staff satisfaction measures with national performance data.
STAR survey launches will pause for the holidays from December 15-December 31. Please submit your staff roster to STAR@nhpco.org no later than Dec. 15 in order to participate for this year. All surveys must be completed by December 31.
Survey of Team Attitudes & Relationships (STAR) webinar recording
Interested in STAR? Begin with the STAR Administrator’s Manual and FAQ’s!
Please contact us to begin the process of implementing STAR at your hospice: star@nhpco.org.
Basics:
STAR is a benefit of membership for NHPCO provider members at no additional cost.
NOTE: The STAR Survey preview is for illustrative purposes only; STAR must be completed ONLINE (See Step 2 below)
Step One – Survey Preparation:
Step Two – Survey Administration:
Administrators:
Implementation of the STAR survey begins by updating your staff roster. Please use the Sample Hospice STAR CSV – Template to collect the relevant and required information needed to run the STAR survey process.
NOTE: Each hospice determines when its staff should participate in the STAR survey process. Only staff whose are currently assigned to your hospice’s roster, via the csv template, will be able to participate in STAR.
Once your staff roster is updated contact us for your STAR Administrator’s Portal login info to begin the survey administration process: star@nhpco.org
Step Three – Dashboard and Reports:
National STAR Report: The National report aggregates and provides data from all participating STAR organizations to provide national-level benchmarks. To ensure inclusion of your hospice’s results in the annual National STAR Report, administration of the survey must be completed by December 15 each year. The report is made available to NHPCO members in March of the subsequent calendar year.
Questions regarding the STAR survey, participation, or administration can be sent to STAR@nhpco.org.