Hospice MDP | Pre-Conference Workshop

NHPCO Hospice Manager Development Foundational Course Pre-Conference Workshop Handouts
2024 NHPCO Annual Leadership Conference

The Hospice MDP Foundational Course is the first step in a multi-level developmental program designed to develop competent and confident hospice managers who can effectively manage the complexities in the hospice organization. This hospice-specific and comprehensive management program helps new and developing managers develop the skills they need to meet the challenges and changes they face in managing programs, systems, and people. Starting with the enduring and important values that undergird the provision of hospice and palliative care, the course provides information about hospice regulations and standards, includes a leadership assessment and model to help managers determine employee’s needs, helps develop critical thinking skills in the hospice manager and teaches strategies to employ during interviewing, coaching, feedback, and evaluation processes. Extensive materials and resources are provided during the classroom experience, and managers have ample opportunity to collaborate and learn from their peers. Following this course, additional in-person and online learning opportunities are provided to ensure managers’ ongoing professional development.

Learning Outcomes:

• • • Describe a values-based approach to management/leadership
    • Determine the hospice manager’s role in compliance and accountability
    • Assess individual leadership styles and adaptability
    • Discuss the relationship between your “style” as a manager and problem solving and outcomes
    • Define, explain, and identify keys to the effective use of behavioral interviewing, feedback, coaching and performance appraisal

Hospice MDP Foundational Test Requirements 

• • • Each participant must complete the online program exam with a passing score of 70% to receive a certificate. 
    • Participants may take the exam under Pre-Conference Session Tests, within the Attendee Service Center. Please make sure you login to the Attendee Service Center prior to trying the link. 
    • The exam contains 75 questions and covers all content areas. Each participant has two attempts to pass. 
    • Once you pass, you will be able to download your certificate in the Attendee Service Center. 

Agenda

Situational Leadership Building Leaders LEAD Self-Assessment: Due September 15

You will need to complete the Situational Leadership®: Building Leaders LEAD Self-assessment for the Applying the Situational Leadership® Model modules. During the module, participants will learn about the model, communicate results and what they mean. A brief 12 question Building Leaders LEAD Self-assessment must be completed by October 1. Please have your profile available as it will be discussed in class to determine your natural leadership ‘style’.

An assessment invitation from email address (onlinesupport@situational.com) with instructions for the Building Leaders LEAD Self-assessment was sent on Thursday, September 5.  Please contact mmartin@nhpco.org if you have not received the email. We recommend you also check you Spam/Junk folder for the invitation.

Handouts:

• • • Welcome Remarks, Overview of the Day, Introduction to the Hospice MDP
    • Values-Based Hospice Leadership
      • • Living Our Values Worksheet
        • Roadblocks to Living Our Values Worksheet
    • Critical Thinking and Decision-Making
      • • Good to Great Module
        • The Experience Model
    • Regulations and Standards
    • Applying the Situational Leadership® Model
      • • Case Study examples
    • Interviewing, Feedback, Coaching and Evaluation Skills
      • • Behavioral Interview Worksheet
        • Providing Effective Feedback Worksheet

Continuing Education:

14 hours of continuing education credit will be available for nurses and physicians who attend both full days of the program. At the conclusion of both days, please “Rate” the session through the Mobile App to receive CE/CME credit for this workshop. Your responses will provide us feedback about the content, faculty, as well as overall feedback about the course. More information on CE/CME is available here.