Hospice Manager Development Program

Level I consists of a Foundational Course.

There are multiple ways to participate in the Foundational Course:

• • • Virtual (offerings in January/February and May/June annually)
    • In-person (in conjunction with NHPCO's Annual Leadership Conference)

The Foundational Course is a multi-level developmental program for new and aspiring healthcare managers. Starting with orientation, the enduring and important values that undergird the provision of care at home, the course provides information about regulations and standards, includes a leadership assessment and model to help managers determine employee’s needs, helps develop critical thinking skills in the healthcare manager, and teaches strategies to employ during interviewing, coaching, feedback and evaluation processes.

Learning Outcomes:

• • • Describe a values-based approach to management and leadership
    • Determine the hospice manager’s role in compliance and accountability
    • Assess individual leadership styles and adaptability
    • Discuss the relationship between your style as a manager and problem solving and outcomes
    • Define, explain, and identify keys to the effective use of behavioral interviewing, feedback, coaching and performance appraisal

Level II of the MDP consists of “enhancement” modules. Managers are required to take Addressing Ethical Dilemmas and Managing with an Eye on Finances in addition to 4 other courses that best meet their needs from a menu of options to achieve the Level II Designation. Once fully developed across the care continuum, managers will also be required to complete an additional regulatory and compliance module specific to their care at home field.

Required Modules:

• • • Addressing Ethical Dilemmas✸
    • Managing with an Eye on Finances✸

Elective Modules:

• • • Conditions of Participation (Regulatory)🖰
    • Emotional Intelligence✸
    • Managing Conflict in the Workplace✸
    • Managing the Changing Organization✸
    • Managing Workplace Negativity✸
    • The Interdisciplinary Team: Key Skills for Hospice Managers✸
    • Hospice Compliance Certificate Program🖰
    • Hospice Quality Certificate Program🖰

✸Instructor-led courses are conducted virtually over a period of 4-6 weeks. During this time, participants will read online articles, complete assignments, and take part in online discussions
🖰Self-paced online module available through NHPCO’s Online Learning Portal.

Level III of the MDP is the continued professional and leadership development of the MDP participant. Participants will undergo a rigorous assessment process, identify, work on and complete (or demonstrate significant progress toward) a specific professional development goal with a Leadership Coach, evaluate their work toward the goal and identify a goal for continued professional development following completion of the MDP Level III.  All components are tied to the participant’s organization, ensuring that professional and leadership development advances the potential of the individual within the context of their organization and job responsibilities. Contact education@allianceforcareathome.org for more information.

Here’s what participants have said:

• “Really glad I came to the program. Well worth the time!”
• “Today was jam packed with information—useful information that I plan to take back and share with my team directors!!”
• “As a new manager, after this program I feel more confident. Thank you!”
• “This course was a tremendous help in every area. With this knowledge we can improve so much—best hospice course I ever had.”
• “This was wonderful and very beneficial.”
• “The course not only allowed me to assess and look at the employees I have, but it makes me look at myself and my leadership style. I feel empowered me to make some changes in order to become more effective as a manager.”

For more information about the Manger Development Program
Email education@allianceforcareathome.org or call 202-547-7424 Ext 5040.