Pre-Conference Workshops

Hospice Manager Development Program’s Foundational Course
Saturday, September 14 and Sunday, September 15; 8:30 a.m. – 5 p.m. (both days)

The Hospice MDP Foundational Course is the first step in a multi-level developmental program designed to develop competent and confident hospice managers who can effectively manage the complexities in the hospice organization. This hospice-specific and comprehensive management program helps new and developing managers develop the skills they need to meet the challenges and changes they face in managing programs, systems, and people. Starting with the enduring and important values that undergird the provision of hospice and palliative care, the course provides information about hospice regulations and standards, includes a leadership assessment and model to help managers determine employee’s needs, helps develop critical thinking skills in the hospice manager and teaches strategies to employ during interviewing, coaching, feedback, and evaluation processes.

Extensive materials and resources are provided during the classroom experience, and managers have ample opportunity to collaborate and learn from their peers. Following this course, additional in-person and online learning opportunities are provided to ensure managers’ ongoing professional development.

For more information about the Hospice MDP, visit www.nhpco.org/mdp.

The Hospice MDP Foundational Course provides five modules:

• Values-Based Hospice Leadership
• Regulations and Standards for Hospice Managers
• Applying the Situational Leadership® Model
• Critical Thinking and Decision-Making
• Interviewing, Coaching, Feedback, and Evaluation Skills

Join new and developing hospice managers colleagues for an intensive two days of learning that will result in a wealth of practical skills and tools you can apply directly and immediately upon your return to your workplace!

Breakfast and lunch are included both days.

Learning Outcomes:

• Describe a values-based approach to management/leadership
• Determine the hospice manager’s role in compliance and accountability
• Assess individual leadership styles and adaptability
• Discuss the relationship between your “style” as a manager and problem solving and outcomes
• Define, explain, and identify keys to the effective use of behavioral interviewing, feedback, coaching and performance appraisal

Continuing Education:

14 hours of continuing education credit will be available for nurses and physicians who attend both full days of the program. Click here for more information on CE/CME.

Hospice Compliance Certificate Program
Saturday, September 14 and Sunday, September 15; 8:30 a.m. – 5 p.m. (both days)

Successful programs today need to know the basics of healthcare compliance, including developing a compliance program, compliance risk assessment, compliance policies and procedures, and anonymous reporting. The importance and applicability of the Stark law, anti-kickback statutes, and inducements for referrals and incentives for marketing will also be covered. The course will cover when you need a lawyer and how to respond to an audit or request for records. It is critical to also look at hospice-specific topics to apply back home, including a detailed review of the federal hospice regulations including Conditions of Payment, conducting an internal audit, looking at organizational ethics related to compliance, and audit scrutiny. The two-day course promises to be just what those interested in hospice compliance are looking for – hospice specific compliance content, up to the minute compliance updates, and application back home. Breakfast and lunch are included both days.

Learning Outcomes:

• Identify the 27 risk areas for hospices identified by the OIG, along with tools to evaluate a hospice's compliance
• Review Medicare hospice regulations, including the Conditions of Participation and Conditions of Payment
• Review components of organizational ethics related to compliance risk
• List components and structure of an internal compliance audit, complete with topics and identified staff
• List specific areas for inducement for referrals and incentives for marketing
• Identify strategies for attorney-client privilege and how to use it in investigations and audits

Compliance Certificate Test Requirements

• Each participant must complete the online program exam with a passing score of 70% to receive a certificate. Participants will receive a link to the online test at the conclusion of the program’s second day.
• Participants have two weeks from the program conclusion date to complete the exam online.
• The exam contains 50 questions and covers all content areas.

Continuing Education:

14 hours of continuing education credit will be available for nurses and physicians who attend both full days of the program. Successful completion of the post-seminar test is not required to claim available continuing education. Click here for more information on CE/CME.

Hospice Quality Certificate Program
Saturday, September 14 and Sunday, September 15; 8:30 a.m. – 5 p.m. (both days)

This program covers the basics of healthcare compliance, including a review of the federal hospice regulations, compliance as the foundation of a quality hospice program, and the connection between compliance and quality outcomes. In addition, topics include the nuts and bolts of hospice quality measurement, self-assessment, continuous performance improvement, the federal hospice and quality reporting program, and best practices to apply to your hospice program to ensure high quality patient and family care. The two-day course promises to be just what those interested in hospice quality are looking for – hospice-specific quality content, best practices, and application back home.

Breakfast and lunch are included both days.

Learning Outcomes:

• Discuss compliance and federal regulations as the foundation of a quality hospice program.
• Examine the federal hospice regulations as the framework for care within the Medicare Hospice Benefit
• Identify the relationship between compliance, ethics, and hospice quality outcomes.
• Examine the requirements and considerations for a high functioning QAPI program
• Review strategies for self-assessment, performance improvement, and quality outcomes monitoring.
• Discuss the HQR program and strategies for performance improvement.

Quality Certificate Test Requirements

• Each participant must complete the online program exam with a passing score of 70% to receive a certificate. Participants will receive a link to the online test at the conclusion of the program’s second day.
• Participants have two weeks from the program conclusion date to complete the exam online.
• The exam contains 78 questions and covers all content areas.

Continuing Education:

14 hours of continuing education credit will be available for nurses and physicians who attend both full days of the program. Successful completion of the post-seminar test is not required to claim available continuing education. Click here for more information on CE/CME.

Goals of Care Communications Workshop
Saturday, September 14; 1 p.m. – 5 p.m.
Sunday, September 15; 8:30 a.m. – 5 p.m.

This one-and-a-half-day workshop will provide attendees with knowledge and experience on how to have a goals of care conversation with patients and their families. The morning will include lecture on the goals of care frameworks, decision making capacity, hospice eligibility, and advanced directives to help practitioners have a goals of care conversation. The afternoon will provide a simulation experience, where attendees will have the opportunity to practice their skills through role play. The workshop will conclude with information on how to share the content with their team and scale it to a larger organization. This workshop will be tailored to physicians, advanced practice clinicians, nurses, and nursing leadership. 10.5 hours of continuing education credit will be available for nurses and physicians who attend the full day program. Lunch is included on Saturday, Breakfast and lunch are included on Sunday.

Learning Outcomes:

• Describe the steps necessary to prepare for GOC conversations and family meetings
• List potential responses to emotion and strategies to respond to emotions
• Outline several frameworks to conduct GOC conversations, including delivering bad news, discussing prognosis, and how these approaches may vary based on stage of illness
• Analyze whether a patient has decisional capacity and list 4 myths related to capacity determination
• Understand signs and symptoms of moral distress/burnout
• Expand the ability of participant’s organization to deliver GOC conversations successfully and at scale

Continuing Education:

10.5 hours of continuing education credit will be available for nurses and physicians who attend the entire program. Click here for more information on CE/CME.